Refund Policy

All Sales are Final, No Exchanges or Refunds unless otherwise noted on event page

Refunds and Exchanges as stated in the Purchase Terms and Conditions

Before purchasing tickets, carefully review your event and seat choices. Loop 1 Tickets acts as an agent for the Event Provider and policies set forth by our clients, including venues, teams and theaters, generally prohibit Loop 1 Tickets from issuing exchanges or refunds after a ticket has been purchased or for lost, stolen, damaged or destroyed tickets. You agree that you will not attempt to evade, avoid, or circumvent those prohibitions in any manner with regard to tickets you purchased. Without limiting the generality of the foregoing, you will not contact Loop 1 Tickets to seek a refund or exchange from Loop 1 Tickets when Loop 1 Tickets is prohibited from providing one by its clients, and you will not dispute or otherwise seek a “chargeback” from the company whose credit card you used to purchase tickets from Loop1Tickets.com. Should you do so, your tickets may be canceled, and Loop 1 Tickets may, in its sole discretion, refuse to honor pending and future ticket purchases made from all credit card accounts or online accounts on which such chargebacks have been made, and may prohibit all persons in whose name the credit card accounts exist and any person who accesses any associated online account or credit card or who otherwise breaches this provision from using Loop1Tickets.com.

Refunds regarding Canceled and Postponed Events as stated in the Purchase Terms and Conditions

Occasionally, events are canceled or postponed by the promoter, team, band or venue. Should this occur, we will attempt to contact you to inform you of refund or exchange procedures for that event. For exact instructions on any canceled or postponed event, please check the event information online or contact orders@loop1tickets.com. If you purchase a ticket through Loop1Tickets.com, and a refund is issued, then Loop 1 Tickets will issue a credit to the credit card that you used to purchase that ticket. Loop 1 Tickets is not responsible for any refunds , if your ticket was not purchased through Loop1Tickets.com or a verified Loop 1 Tickets outlet. You will need to contact the venue, promoter or outlet you purchased those tickets from.

Loop 1 Tickets acts as the agent of the Event Promoter and as such typically only offers refunds and/or exchanges based on the Event Promoter’s instructions. Loop 1 Tickets is not obligated to issue a refund except to the extent that the Event Promoter responsible for bringing you the event (1) instructs us to issue a refund, and (2) provides us with the funds necessary to issue refunds. In order to receive a refund or an exchange that may be offered, you will have to comply with the Event Promoter’s instructions or deadlines, which, along with the decision about whether or not to issue a refund or an exchange, may be at the Event Promoter’s discretion.

If Loop 1 Tickets issues you a refund for a ticket, it will issue a refund of the ticket’s face value paid (or, if a discounted ticket, then instead the discounted ticket price paid) and the “Additional Fees”. In no event will delivery charges or any other fees collected by Loop 1 Tickets in providing its services be refunded. If a refund is issued, it will be issued using the same method of payment that was used to purchase the tickets. If a credit card was used to make the refunded purchase, then only that actual credit card will receive the credit for the refund. Loop 1 Tickets will not be liable for travel or any other expenses that you or anyone else incurs in connection with a canceled or postponed event.

If an event is canceled, please contact orders@loop1tickets.com for information on receiving a refund. If the event was moved or rescheduled, the Event Promoter may set refund limitations. Contact orders@loop1tickets.com for exact instructions. Please make sure to include/provide the Your Name and Last 4 Digits of the card used, so we can expedite your refund if applicable.

Refunds regarding Opening Acts as stated in the Purchase Terms and Conditions

Opening acts or guests may sometimes tour with headlining performers. Loop 1 Tickets is not always made aware of opening acts or the length of their performances. These opening acts are subject to change or cancellation at any time without notice. No refund will be owed if an opening act is changed or canceled.